Stichworte customer-focused organizations

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Stichworte: customer-focused organizations

Of the following, which one would not be considered one of the components of a mission statement?

Of the following, which one would not be considered one of the components of a mission statement?

Why is it important for a firm to study and understand both the internal and external environment?

Why is it important for a firm to study and understand both the internal and external environment?

Which of the following organizations enforces radiation protection standards?

Which of the following organizations enforces radiation protection standards?

What are the strategies practiced by organizations to manage employee stress?

What are the strategies practiced by organizations to manage employee stress?

According to Lencioni, which quality is present in organizations that succeed

According to Lencioni, which quality is present in organizations that succeed

The diagnostic classification system whose criteria are neuroscience focused is the

The diagnostic classification system whose criteria are neuroscience focused is the

Which of the following methods is/are the most commonly used in organizations

Which of the following methods is/are the most commonly used in organizations

Which statement about SEC rules covering customer account information is FALSE

Which statement about SEC rules covering customer account information is FALSE

When two organizations of about equal size unite to form one enterprise, which of these occurs?

When two organizations of about equal size unite to form one enterprise, which of these occurs?

What is the focus of sales force automation package of electronic customer relationship management?

What is the focus of sales force automation package of electronic customer relationship management?

Sales force automation systems are used for managing customer follow-up calls.

Sales force automation systems are used for managing customer follow-up calls.

Tesla Dual Motor was ist das

Tesla Dual Motor was ist das

Is the idea that an organization should strive to satisfy the needs of customers while also trying to achieve the organizations goals?

Is the idea that an organization should strive to satisfy the needs of customers while also trying to achieve the organizations goals?

Is the idea that an organization should strive to satisfy customer needs while trying to achieve its goals?

Is the idea that an organization should strive to satisfy customer needs while trying to achieve its goals?

Describe the multiple types of security systems present in many organizations.

Describe the multiple types of security systems present in many organizations.

When the sales person shows another brokers listing to a customer what happens?

When the sales person shows another brokers listing to a customer what happens?

Which of the following is the type of product that is developed in response to a specific order by a customer?

Which of the following is the type of product that is developed in response to a specific order by a customer?

Which term refers to distinguishing the market offering to create superior customer value?

Which term refers to distinguishing the market offering to create superior customer value?

Which term refers to an organizations personality and the attitudes and behaviors of its members quizlet?

Which term refers to an organizations personality and the attitudes and behaviors of its members quizlet?

What is selling is direct contact with a prospective customer with the objective of selling a good or service?

What is selling is direct contact with a prospective customer with the objective of selling a good or service?

In multicultural organizations, workforce diversity not only exists but is valued.

In multicultural organizations, workforce diversity not only exists but is valued.

How do information systems support the activities of managers in organizations?

How do information systems support the activities of managers in organizations?

Converting resources to a product that fits the specifications of a particular customer

Converting resources to a product that fits the specifications of a particular customer

To compete with other organizations in the industry and to boost employee morale

To compete with other organizations in the industry and to boost employee morale

What is the source document that is created when a customer returns merchandise?

What is the source document that is created when a customer returns merchandise?

Contemporary reasons given by organizations for implementing incentive plans are

Contemporary reasons given by organizations for implementing incentive plans are

Ressearch is mainly useful in understanding the consumer behaviour and attitudes

Ressearch is mainly useful in understanding the consumer behaviour and attitudes

What is focused on determining the information and communication needs of stakeholders?

What is focused on determining the information and communication needs of stakeholders?

Which of the following is an advantage to organizations that value a diverse workforce?

Which of the following is an advantage to organizations that value a diverse workforce?

Which AWS service enables users to consolidated billing across multiple accounts?

Which AWS service enables users to consolidated billing across multiple accounts?

Tasia is using accrual basis accounting in QuickBooks and created a customer invoice

Tasia is using accrual basis accounting in QuickBooks and created a customer invoice

Setting up a governance system that allows organizations to be directed and controlled

Setting up a governance system that allows organizations to be directed and controlled

Which of the following can be achieved by marketers by acquiring customer loyalty

Which of the following can be achieved by marketers by acquiring customer loyalty

What role can OD practitioners play in developing and implementing competency approaches in organizations?

What role can OD practitioners play in developing and implementing competency approaches in organizations?

Has the United States always been a country with many formal organizations explain

Has the United States always been a country with many formal organizations explain

Can be a tangible good service or combination of the two that provides benefits to a customer as part off an exchange in value?

Can be a tangible good service or combination of the two that provides benefits to a customer as part off an exchange in value?

When a customer purchases OTC stock from a market maker the price the customer pays

When a customer purchases OTC stock from a market maker the price the customer pays

What type of transaction is recorded when a customer pays via a payment link Quizlet

What type of transaction is recorded when a customer pays via a payment link Quizlet

Is paid non personal communication through various media by organizations and individuals who are in some way identified in the message?

Is paid non personal communication through various media by organizations and individuals who are in some way identified in the message?

The purpose of the supplier management practice is to ensure that the organizations suppliers

The purpose of the supplier management practice is to ensure that the organizations suppliers

In order to create an integrated customer experience we will want all the channels

In order to create an integrated customer experience we will want all the channels

If a salesperson seeks to avoid customer interactions what are they suffering from

If a salesperson seeks to avoid customer interactions what are they suffering from

One study showed that organizations with strong performance management systems are

One study showed that organizations with strong performance management systems are

Does the customer simultaneously receive and consume the benefits provided by this performance obligation?

Does the customer simultaneously receive and consume the benefits provided by this performance obligation?

Customer-focused organizations consider complaints as opportunities for improvement because

Customer-focused organizations consider complaints as opportunities for improvement because

In which of the following does a customer respond to the technical quality of a service?

In which of the following does a customer respond to the technical quality of a service?

Under sec rules, customer account information must be verified by the member firm:

Under sec rules, customer account information must be verified by the member firm:

Semi-independent organizations that manage different product and market segments are called _____.

Semi-independent organizations that manage different product and market segments are called _____.

What are three factors that are the most important in the creation of an organizations culture?

What are three factors that are the most important in the creation of an organizations culture?

Which of the following factors have contributed to the weakening of party organizations?

Which of the following factors have contributed to the weakening of party organizations?

Which steps of the five step marketing process is about understanding customers creating customer value and building strong customer relationships?

Which steps of the five step marketing process is about understanding customers creating customer value and building strong customer relationships?

One of the quality customer service practices is listening in which of the following ways?

One of the quality customer service practices is listening in which of the following ways?

In which of the following is the customer part of the system during service delivery

In which of the following is the customer part of the system during service delivery

All of the following must be disclosed by an investment adviser to a customer except:

All of the following must be disclosed by an investment adviser to a customer except:

Cultural differences, Customer preferences, Labor and Resources are factors relating to

Cultural differences, Customer preferences, Labor and Resources are factors relating to

The quality certification that deals primarily with conformance to customer requirements is ISO

The quality certification that deals primarily with conformance to customer requirements is ISO

Which of the following cloud services does the customer have the most responsibility?

Which of the following cloud services does the customer have the most responsibility?

Hispanic and Latino cultures are often past focused and do not accept Western medicine

Hispanic and Latino cultures are often past focused and do not accept Western medicine

Which of the following is something a licensee would typically do for a buyer customer

Which of the following is something a licensee would typically do for a buyer customer

Which sociological perspective would be most likely to focus on the functions of the mass media and conferring status on people organizations and public issues?

Which sociological perspective would be most likely to focus on the functions of the mass media and conferring status on people organizations and public issues?

What tends to happen in countries where organizations are highly socially responsible?

What tends to happen in countries where organizations are highly socially responsible?

Will refer to a process for returning a customer to a state of satisfaction after a service or product has failed to live up to expectations?

Will refer to a process for returning a customer to a state of satisfaction after a service or product has failed to live up to expectations?

What component of customer service focuses on the ease of doing business with a seller

What component of customer service focuses on the ease of doing business with a seller

What do we call the process of dividing the total market into similar characteristics?

What do we call the process of dividing the total market into similar characteristics?

Selling a product to a prospect is usually easier than selling to a satisfied customer.

Selling a product to a prospect is usually easier than selling to a satisfied customer.

Which of the following organizations regulates laboratory chemical hazards and exposure

Which of the following organizations regulates laboratory chemical hazards and exposure

What are the roles of functional managers and project managers in matrix organizations?

What are the roles of functional managers and project managers in matrix organizations?

_____ style is the behavioral group most characterized by being introverted and task focused.

_____ style is the behavioral group most characterized by being introverted and task focused.

How does causal ambiguity act as an isolating mechanism for organizations multiple choice?

How does causal ambiguity act as an isolating mechanism for organizations multiple choice?

It serves as both the label for and the action of describing a client’s health problems.

It serves as both the label for and the action of describing a client’s health problems.

Which of the following types of organizations can most benefit from value chain analysis quizlet?

Which of the following types of organizations can most benefit from value chain analysis quizlet?

What are some roles of a person in influencing the decision to buy a product or service?

What are some roles of a person in influencing the decision to buy a product or service?

How is internal control best described as per the Committee of Sponsoring Organizations of the Treadway Commission?

How is internal control best described as per the Committee of Sponsoring Organizations of the Treadway Commission?

The knowledge of how data and information are used by individuals, groups, and organizations.

The knowledge of how data and information are used by individuals, groups, and organizations.

Which of the following characteristics of an organizations culture indicates the degree?

Which of the following characteristics of an organizations culture indicates the degree?

Pay for performance results tend to be best when organizations do which of the following?

Pay for performance results tend to be best when organizations do which of the following?

Which feature helps streamline the purchasing process once a customer approves an estimate QBO?

Which feature helps streamline the purchasing process once a customer approves an estimate QBO?

Which of the following is true of cafeteria-style benefits plans offered by organizations?

Which of the following is true of cafeteria-style benefits plans offered by organizations?

Which of the following approaches to psychology focused on how we direct our attention perceive Remember think and solve problems?

Which of the following approaches to psychology focused on how we direct our attention perceive Remember think and solve problems?

To promote a positive service culture, customer service professionals should always _____.

To promote a positive service culture, customer service professionals should always _____.

What helps Organisations reduce their investment in inventory while improving customer satisfaction through product availability?

What helps Organisations reduce their investment in inventory while improving customer satisfaction through product availability?

Which management function involves in determining the organizations goals performance objectives and defining strategic actions that must be done to accomplish them?

Which management function involves in determining the organizations goals performance objectives and defining strategic actions that must be done to accomplish them?

What are the major functional areas of business organizations and discuss how they interrelate?

What are the major functional areas of business organizations and discuss how they interrelate?

Which type of financial statement summarizes an organizations assets and liabilities quizlet?

Which type of financial statement summarizes an organizations assets and liabilities quizlet?

______ may be more important for protégé members of organizations than for experienced members.

______ may be more important for protégé members of organizations than for experienced members.

Which of the following statements best explains the carrot and stick approach of the US Sentencing Commission guidelines for organizations quizlet?

Which of the following statements best explains the carrot and stick approach of the US Sentencing Commission guidelines for organizations quizlet?

Which service model allows the customer to choose more layers in the computing architecture

Which service model allows the customer to choose more layers in the computing architecture

Organizations are typically joined because of some tangible benefit which people expect to receive.

Organizations are typically joined because of some tangible benefit which people expect to receive.

When firms in business markets are grouped based on their sales revenues they are said to be segmented by?

When firms in business markets are grouped based on their sales revenues they are said to be segmented by?

Which controls do organizations use to ensure the completeness accuracy and validity of financial transactions?

Which controls do organizations use to ensure the completeness accuracy and validity of financial transactions?

Jonathon is a(n meaning he is both an employee of the company and a customer of its products)

Jonathon is a(n meaning he is both an employee of the company and a customer of its products)

Does an organizations intellectual property generally have value if so how can attackers threaten that value?

Does an organizations intellectual property generally have value if so how can attackers threaten that value?

What is inserted into the package and identifies the customer the shipment destination and the contents of the package?

What is inserted into the package and identifies the customer the shipment destination and the contents of the package?

Which of the following best describes the primary reason that organizations develop contingency plans for their IT operations?

Which of the following best describes the primary reason that organizations develop contingency plans for their IT operations?

What implies that each customer or tenant must purchase and maintain an individual system?

What implies that each customer or tenant must purchase and maintain an individual system?

Which type of analyst focuses on the technical issues surrounding how the system will interact with the organizations technical infrastructure?

Which type of analyst focuses on the technical issues surrounding how the system will interact with the organizations technical infrastructure?

What planning helps organizations ensure that they have the resources and procedures in place to accomplish long term objectives?

What planning helps organizations ensure that they have the resources and procedures in place to accomplish long term objectives?

Which of the following factors makes it imperative that organizations be fast and flexible

Which of the following factors makes it imperative that organizations be fast and flexible

Deals with the specification of the actual good or service and how it relates to the target customer

Deals with the specification of the actual good or service and how it relates to the target customer

How can a routine positive message be used as a resale message when writing to a customer?

How can a routine positive message be used as a resale message when writing to a customer?